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Know Your Rights Before You Start

Our legal terms set out how your account, your data, and your activity on sepade88 are handled — covering everything from account conditions to wallet transactions via DANA, OVO, and GoPay.

Account ConditionsPrivacy & DataDANA, OVO, GoPayWallet VerificationEligible Regions Only
sepade88 Know Your Rights Before You Start
DATA AND SECURITY

How We Handle Your Data and Account

We take account security and data handling seriously. Your personal and payment data is stored with encryption, and access inside our systems is limited to staff who need it to process your account or a transaction. Here is what you can expect from us on the four areas that matter most.

Data Retention We keep your account data only as long as your account is active or as required to meet compliance obligations. You can request a review of retained data via support email.
Cookie Use We use cookies to keep your session running and to remember your preferred payment method — DANA, OVO, or GoPay — so you do not have to re-enter it every visit.
Account Security Your account login is protected by OTP verification sent to your registered mobile number. Any change to your linked e-wallet requires a fresh identity check before it takes effect.
Requesting Changes To update personal data or request deletion, contact support via live chat or email. Processing time depends on verification steps; our team will keep you informed throughout.
CONTACT LEGAL

Reach Us About Policy Questions

If you have a specific question about our terms, your account data, or how a wallet transaction was processed, contact our support team directly. We handle policy-related queries through the channels below, and our team can escalate account-data requests to the appropriate internal team.

Live Chat Start a live chat session from your account dashboard. Our team can address legal and account policy queries and escalate data requests on your behalf.
Email Support Send detailed policy questions or data-access requests to our support email. Include your registered account name and the wallet — DANA, OVO, or GoPay — you use.
Account Help Center Our help center covers common legal and account questions. Search for terms, privacy, or wallet verification to find the relevant policy section quickly.

Common Legal Questions Answered

These are the questions we get most often about our terms, your data, and how policy applies to your account on sepade88.

Access depends on local law and is available only where permitted in your region. It is your responsibility to check whether using the platform is lawful where you are located.

We collect your name, contact details, and the e-wallet identifier — DANA, OVO, or GoPay — you register. This data is used for account verification and transaction processing only.

We retain data for as long as your account remains active and for any period required under applicable compliance obligations. Once your account is closed, data is deleted or anonymised.

Yes. Contact our support team via live chat or email with your registered account name. We will verify your identity before sharing any data held against your profile.

Transactions where the DANA, OVO, or GoPay wallet name does not match your registered profile are flagged automatically and held for manual review before they are processed.

Send your request via live chat or email support. Include your registered account details. Our team processes data-change requests after completing a verification check on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.